Choosing the right CRM program for a small to medium company is not an easy task. ZOHO and ZOHO One are some of the most affordable and efficient pieces of software available in the market today. Altough one may have heard of Zoho and its many facets and ability of addressing just about every aspect of your business life…Have you heard about Zoho One?
So what are the main aspects of these two pieces of technology, and what are the main differences between the two.
ZOHO Partner USA enables you to learn how to use these CRM effectively and get faster results thru the use of their trial versions and such. ZOHO CRM: ZOHO CRM is available on-request software that adequately manages your essential client connections. It digitizes your sales, marketing, and supports on a solitary platform.
ZOHO One CRM : ZOHO One is an integrated suite that empowers you to maintain your whole business. ZOHO One comprises more than 40+ online applications for sales, marketing, accounting, communication with teammates and customers, and much more. This includes web, mobile, and installed versions of our applications, just as program expansions and other valuable additional items.
Features Of Zoho CRM
Sales Force Automation:
- Lead Generation & Qualification
- Sales Stage & Probability Analysis
- Competitive Analysis
- Real-Time Forecasting
Lead Management:
- Automate, Fastrack, capture, and import lead management process
- Match sales-ready leads to the right salesperson.
Account Management:
- Single database and reliability programs
- Client data across products, geographies, accounts, and status
- Parent-child relationships between client accounts and their subsidiaries
- Price quotes, sales orders and invoices
Effective Follow-up:
- Log essential customer calls and save customer meetings and calls in the calendar
- Invite employees and contacts to conferences and events
- Manage recurring events by day, week, month, and year
Website Integration with Forms:
- Create forms with no coding and upload forms live instantly
- Set rules to simplify lead distribution
- Catch leads directly into your CRM
CRM Workflow Management:
- Workflow alerts and associate tasks to the workflow rules
- Email notifications with templates and custom functions
Sales Tracking:
- Monitor and import sales opportunities
- 360-degree view and drag-and-drop customization wizard
- Sales pipeline and sales escalation process
Pulse:
- Track records that are critical to your business based on your criteria
- Keep on top of sales updates in real-time
- Sort records by record owner and module
- Complete visibility based on the last action
Sales Forecasting:
- Revenue-based on data inside ZOHO CRM
- Make, assign and revise sales
- Evaluate individual and team performance
- Forecast accuracy against commit amounts
- Completely customizable forecast reports and dashboards
Productivity:
- Business Card View
- A quick glance at essential details of the contact without scrolling or searching
Mail Magnet:
- Captures collates and distributes customer email activity within your CRM
- Send emails via your favorite mail client
- Share emails and Create mail merge templates
- Find updated user info in merged documents
- Manage templates in secured folders
Document Library:
- Role-based folders, sub-folders, and share to your salespeople
- Send documents from your CRM
- Quick feedback from staff to improve document
Social CRM:
- View social interactions of your brand with a prospect
- Reply to direct messages, likes, and mentions via your brand’s social profile
Mobile CRM:
- Present access to customer data
- Receive sales alerts
- Search customers nearby, create tasks
- Capture trade show leads directly into ZOHO CRM
- Digitalize and save business cards on your iPhone
CRM for Google Apps:
- Custom Modules, API, Webhooks, and Custom Functions
- Create campaigns, email marketing & autoresponders
- Enable security controls, organizational hierarchy & territories
ZOHO One
Features Of Zoho One
- Integrated and customizable system to work, define and improve processes
- Fully customizable sales process and Workflow Automation
- Real-time performance dashboards & automated report generation
- Out-of-the-box AI, business knowledge, unified communication tools
- Inter-team Communication, Real-time notices
- Marketing, Email Management, Social-Media interaction management
- Invoices and estimate creations, tracking income and expenses, Inventory dealing
- Ticket tracking, help desk, sentiment analysis & Project Management
- Powerful analytics powered by AI and website tracking functionality
- Telephony, email & third-party integrations
Benefits Of Zoho One
- Access from multiple devices integrate business applications
- Zoho One offers all in one Solution to all Business Vertical like Sales, Marketing, Operations, HR, Accountings etc
- Integrates smoothly with Telephony & SMS services
- Unified communication portal, customized views, mobile device accessibility
- Seamless flow of data to marketing, finance, third party applications
- Track, hire/recruit applicants, electronically sign documents, onboard virtually
- Email marketing, campaign management, and track ROI
- Real-time reporting and data insights
- Automation of routine tasks, deliver a superior customer experience
- Flexible pricing and improve sales
- Efficient and effective forecasting and planning tools
ZOHO CRM vs ZOHO One Pricing
The ZOHO CRM Enterprise version is $54.45 AUD/client/month, including GST, or $35USD/client/month for the remainder of the world.
What makes ZOHO One a gamechanger is the complete expense each month, of $47.30 AUD/client/month including GST, or $35USD/client/month for the remainder of the world. This makes ZOHO One less expensive than ZOHO CRM.
Comparison between the features of ZOHO CRM and ZOHO One: –
| ZOHO CRM | ZOHO ONE |
Subscription Management  |
Subscription Management |
| Service Management |
Service Management |
| API |
API |
| Access controls |
Access controls |
Accounting  |
Accounting |
| Accounting Integrations |
Accounting Integrations |
| Activity Dashboard |
Activity Dashboard |
| Activity Management |
Activity Management |
| Activity Tracking |
Activity Tracking |
| Ad hoc reporting |
Ad hoc reporting |
| Advertising Management |
Advertising Management |
| Agile Methodologies |
Agile Methodologies |
| Alerts/ escalations |
Alerts/ escalations |
| Analytics/ROI tracking |
Analytics/ROI tracking |
| Application Management |
Application Management |
| Appointment Management |
Appointment Management |
| Billing & Invoicing |
Billing & Invoicing |
| CRM |
CRM |
| Inventory Management |
Campaign Analytics |
| Campaign Management |
Campaign Management |
| SALESIQ Chat |
SALESIQ Chat |
| Campaign Scheduling |
Campaign Scheduling |
CONCLUSION: –
ZOHO One is the Ecosystem of 40+ applications vs ZOHO CRM which is designed to address your Sales & Marketing side of business mainly. If you need everything in one bundle, then you can choose ZOHO One. It covers a large portion of your business needs. It is more feasible to have your entire system integrated and managed by a single source.
