Zoho One vs Zoho: What is the Difference?


  1. Sales Force Automation:   

  • Lead Generation & Qualification   
  • Sales Stage & Probability Analysis  
  • Competitive Analysis  
  • Real-Time Forecasting  

  1. Lead Management:   

  • Automate, Fastrack, capture, and import lead management process  
  • Match sales-ready leads to the right salesperson.  

  1. Account Management:   

  • Single database and reliability programs  
  • Client data across products, geographies, accounts, and status  
  • Parent-child relationships between client accounts and their subsidiaries  
  • Price quotes, sales orders and invoices  

  1. Effective Follow-up:  

  • Log essential customer calls and save customer meetings and calls in the calendar  
  • Invite employees and contacts to conferences and events  
  • Manage recurring events by day, week, month, and year  

  1. Website Integration with Forms:  

  • Create forms with no coding and upload forms live instantly  
  • Set rules to simplify lead distribution  
  • Catch leads directly into your CRM  

  1. CRM Workflow Management:  

  • Workflow alerts and associate tasks to the workflow rules  
  • Email notifications with templates and custom functions  

  1. Sales Tracking:  

  • Monitor and import sales opportunities   
  • 360-degree view and drag-and-drop customization wizard  
  • Sales pipeline and sales escalation process  

  1. Pulse:  

  • Track records that are critical to your business based on your criteria  
  • Keep on top of sales updates in real-time  
  • Sort records by record owner and module  
  • Complete visibility based on the last action  

  1. Sales Forecasting:  

  • Revenue-based on data inside ZOHO CRM  
  • Make, assign and revise sales   
  • Evaluate individual and team performance  

  • Forecast accuracy against commit amounts  
  • Completely customizable forecast reports and dashboards  

  1. Productivity:  

  • Business Card View  

  • A quick glance at essential details of the contact without scrolling or searching  

  1. Mail Magnet:  

  • Captures collates and distributes customer email activity within your CRM  
  • Send emails via your favorite mail client  

  • Share emails and Create mail merge templates  
  • Find updated user info in merged documents  
  • Manage templates in secured folders  

  1. Document Library:  

  • Role-based folders, sub-folders, and share to your salespeople  
  • Send documents from your CRM  
  • Quick feedback from staff to improve document  

  1. Social CRM:  

  • View social interactions of your brand with a prospect  
  • Reply to direct messages, likes, and mentions via your brand’s social profile  

  1. Mobile CRM:  

  • Present access to customer data  

  • Receive sales alerts  
  • Search customers nearby, create tasks  
  • Capture trade show leads directly into ZOHO CRM  
  • Digitalize and save business cards on your iPhone  

  1. CRM for Google Apps:  

  • Custom Modules, API, Webhooks, and Custom Functions  
  • Create campaigns, email marketing & autoresponders  
  • Enable security controls, organizational hierarchy & territories  

ZOHO One  

Features: –  

  • Integrated and customizable system to work, define and improve processes  
  • Fully customizable sales process and Workflow Automation  

  • Real-time performance dashboards & automated report generation  
  • Out-of-the-box AI, business knowledge, unified communication tools  
  • Inter-team Communication, Real-time notices  
  • Marketing, Email Management, Social-Media interaction management  
  • Invoices and estimate creations, tracking income and expenses, Inventory dealing   

  • Ticket tracking, help desk, sentiment analysis & Project Management  
  • Powerful analytics powered by AI and website tracking functionality  
  • Telephony, email & third-party integrations  

 Benefits: –  

  • Access from multiple devices integrate business applications  
  • Zoho One offers all in one Solution to all Business Vertical like Sales, Marketing, Operations, HR, Accountings etc

  • Integrates smoothly with Telephony & SMS services  
  • Unified communication portal, customized views, mobile device accessibility  
  • Seamless flow of data to marketing, finance, third party applications  
  • Track, hire/recruit applicants, electronically sign documents, onboard virtually  
  • Email marketing, campaign management, and track ROI  

  • Real-time reporting and data insights  
  • Automation of routine tasks, deliver a superior customer experience  
  • Flexible pricing and improve sales  
  • Efficient and effective forecasting and planning tools  

ZOHO CRM vs ZOHO One Pricing  

The ZOHO CRM Enterprise version is $54.45 AUD/client/month, including GST, or $35USD/client/month for the remainder of the world.   

What makes ZOHO One a gamechanger is the complete expense each month, of $47.30 AUD/client/month including GST, or $35USD/client/month for the remainder of the world. This makes ZOHO One less expensive than ZOHO CRM. 

Comparison between the features of ZOHO CRM and ZOHO One: – 

Subscription Management ✅  Subscription Management ✅ 
Service Management ✅  Service Management ✅ 
API ✅  API ✅ 
Access controls ✅  Access controls ✅ 
Accounting ❌   Accounting ✅ 
Accounting Integrations ✅  Accounting Integrations ✅ 
Activity Dashboard ✅  Activity Dashboard ✅ 
Activity Management ✅  Activity Management ✅ 
Activity Tracking ✅  Activity Tracking ✅ 
Ad hoc reporting ✅  Ad hoc reporting ✅ 
Advertising Management ✅  Advertising Management ✅  
Agile Methodologies ❌  Agile Methodologies ✅ 
Alerts/ escalations ✅  Alerts/ escalations ✅ 
Analytics/ROI tracking ✅  Analytics/ROI tracking ✅  
Application Management ❌   Application Management ✅ 
Appointment Management ✅  Appointment Management  ✅  
Billing & Invoicing ❌ Billing & Invoicing ✅ 
CRM ✅  CRM ✅ 
Inventory Management ❌    Campaign Analytics ✅ 
Campaign Management ✅  Campaign Management ✅ 
Campaign Scheduling ✅  Campaign Scheduling ✅ 
ZOHO ONE is all in one Ecosystem which touches all the areas of a business.


ZOHO One is the Ecosystem of 40+ applications vs ZOHO CRM which is designed to address your Sales & Marketing side of business mainly. If you need everything in one bundle, then you can choose ZOHO One. It covers a large portion of your business needs. It is more feasible to have your entire system integrated and managed by a single source. 

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