Build vs. Run
Every client need falls into one of two modes. The mode determines how work is priced, planned, and delivered — and together they give you both new capability and a system that keeps getting better.
Build
Creating Something New
A defined deliverable — a new CRM configuration, API integration, automation, dashboard, portal, or data migration. It has a beginning, middle, and end.
Priced in Units — a fixed-price measure of output, agreed before work begins. From $350/Unit.
Run
Advancing the System
Proactive advisory, planning, platform management, monitoring, optimization, and strategic guidance that keep your system aligned to the business as it evolves.
Flat-rate monthly program (Advance Continuous). $1,428–$3,850+/month by tier.
We don’t bill by the hour. We price by the deliverable and by the program — so you always know what you’re paying before we start, and budget risk is ours to manage, not yours.
Why Things Take the Time They Take
Nobody — Enable included — knows what’s inside a system until someone looks. Optimistic quoting without discovery is how projects blow past their estimates. The honest response is scoped discovery first, not a guess dressed up as a timeline.
A migration quoted at 6–8 weeks ran 26. A pre-signature data audit would have found the 2,700 broken records in week one instead of month five.
The client’s data export was 25x larger than scoped. Nobody had looked.
A system retirement declared an annual goal three years running.
The prospect had already spent $300K on a failed CRM. Nobody priced that risk.
We don’t guess. Anything uncertain gets scoped in a fixed-fee discovery step before you commit a dollar to build.
The Engagement Ladder
The ladder is a spine with lanes — not a staircase you must climb one step at a time. Most new clients enter through Advance Launch: the first three rungs, one contract, twelve months.
Flagship — New Client Entrance
Advance Launch
Your first 12 months, one contract
First half: project delivery with gates. Transition to Continuous is signed at day one, not renegotiated at month six. Second half: quarterly Continuous billing while the system stays in motion.
Problem-shaped entrances
Advance Specialty
Named programs for specific needs — Call Capture, SOP Guided Advisory, Digital Transformation Advisory, UCaaS, and more. They can join the spine at any point; they are not a later rung you must wait for.
When nothing fits
Advance Custom
Composer of last resort — compose exactly the engagement from the service catalog when standard Launch, Continuous, or Specialty shapes do not fit. Never the standard motion: if every client got it, it wouldn’t be custom. Service catalog →
When a Scope Is Ready — Two Paths
When a scope is ready, you choose — take the blueprint and build it with any team, or approve the Sprint and we build it. Both are good outcomes.
Path A
Take the blueprint
You receive a complete, buildable scope package — requirements, design, and Enable’s build budget attached. Build it with your team, another partner, or come back to us later.
Clean exit. No hostage scoping. The relationship continues on your terms.
Path B
Approve the Sprint — we build it
You approve a fixed Unit batch in writing. Enable executes the Sprint under the governance cadence, delivers for acceptance, then scopes what’s next.
Same starting point. Either path begins from a scope you can understand before a dollar of build is spent.
Both paths end the same way: the work stays mapped under the relationship. You buy the next thing when the next thing is ready — never before.
Our Scope Commitment
Scope discipline is a client-facing promise, not an internal policy:
Decision ledger
Every scope decision is logged — what was approved, when, and by whom — so the record is shared, not tribal.
48-hour notice
Any work that would fall outside approved scope triggers written notice within 48 hours. No silent expansion.
Parking Lot
Ideas that surface mid-Sprint are captured, reviewed at the next planning session, and converted to future Sprints when prioritized.
Advance Launch — How Most New Clients Engage
Advance Launch is the flagship new-client program: Discovery, Project Sprints, and Advance Continuous bundled into one 12-month contract. The Continuous transition is signed at day one — not proposed at month six.
Months 1–6
Strict project phase
At midpoint
Contractual Continuous transition
Months 6–12
Quarterly Continuous billing
First half runs as a strict project — SOW, staged milestone payments, delivery gates. Second half bills quarterly as Advance Continuous while Sprints continue on a planned cadence. That is the glide path productized: upfront deliverables, then ongoing partnership, without a second sale at month six.
Project Sprints — How Build Work Executes
Step 1
Propose
Step 2
Scope & Estimate
Step 3
Client Approves
Step 4
Execute
Step 5
Deliver & Accept
Step 6
Scope Next
- Sprint size: a fixed batch of deliverables — typically 20 Units, about two weeks of production; the SOW documents your Sprint structure.
- Budget approval: you approve each Sprint budget in writing before work begins — no exceptions.
- Parking Lot: ideas that surface mid-Sprint are captured, reviewed at the next planning session, and converted to future Sprints when prioritized.
- 30-day correction window: each deliverable includes a 30-day correction period for issues within the approved scope.
- Standalone Projects: single-phase engagements at the same Unit pricing; deposit to open, balance staged to the delivery schedule in your SOW.
Service Levels & Response
Your response tier is set by your Advance Continuous program. All SLA clocks run Monday–Friday, 9 AM–6 PM Eastern; items submitted outside hours queue for the next business day.
| Tier | Applies To | Response |
|---|---|---|
| High | Orchestrated | 4-hour initial response |
| Priority | Advisory | 2–24 business hours |
| Standard | Active | 4–48 business hours |
| Advisory / Strategic | All tiers | Next scheduled session |
Governance & Communication
| Cadence | Frequency | Purpose |
|---|---|---|
| Delivery Check-In | Weekly / bi-weekly | Sprint progress, blockers, decisions |
| Sprint Review & Planning | Every 2 weeks | Accept deliverables, scope next Sprint |
| Quarterly Business Review | Quarterly | Roadmap, performance, planning |
| Executive Summary | Monthly | Status and outcomes for leadership |
Every scope decision is logged. Any work outside approved scope triggers written notice within 48 hours. Sprint scope and budget are approved by your project lead; new engagements or tier changes by your executive sponsor.
Creative Solutioning & Design
We bring creative and design capability to every engagement — not as an add-on, but as part of how we build:
- UX-led configuration — layouts and interfaces designed for adoption, not just function
- Brand-aligned custom pages — portals, microsites, and proposal assets built to your visual identity
- AI-augmented design workflow — faster iteration and consistent visual quality
- Zoho Creator & custom app UI — purpose-built interfaces for workflows standard apps don’t address
AI-Augmented Delivery
Our delivery stack is AI-augmented at every stage — part of why our Unit rates deliver more value per dollar than traditional hourly consulting.
| Stage | Approach | Outcome |
|---|---|---|
| Discovery & planning | Transcript intelligence + architecture tooling | Weeks of planning compressed into days |
| Scoping & SOW | AI-assisted scope extraction and drafting | Accurate, consistent SOWs faster |
| Build execution | AI-assisted development | Senior-level output from a lean team |
| Communication | AI-assisted briefing and follow-up | You’re always informed; no dropped balls |
Payment & Engagement Terms
- New clients: 50% on proposal acceptance, remainder as milestone payments defined in the SOW.
- Existing clients: standard Sprint terms — 50% at kickoff, 50% on delivery.
- Advance Continuous: annual commitment billed quarterly in advance; annual prepay saves ~10%.
- System Architecture Audit: 100% at kickoff, fixed price confirmed at scoping.
- Methods: Check, ACH, or wire transfer (3–4% fee for credit card).
Onboarding & First 90 Days
| Phase | Timeline | What Happens |
|---|---|---|
| Discovery & Scoping | Weeks 1–2 | Stakeholder interviews, scope definition, SOW approval |
| Kickoff | Weeks 2–3 | Team intros, access, environment setup, Sprint 1 launch |
| Sprint Execution | Weeks 3–12 | Active build, weekly check-ins, bi-weekly reviews |
| Adoption & Go-Live | Months 3–5 | UAT, training, go-live, 30-day correction window |
| Advance Continuous | Months 4–5 | We propose the right ongoing program |
Clients entering Advance Continuous directly — without a preceding project — begin with a one-time System Architecture Audit ($5,000–$10,000, scoped per environment) so we have the operating knowledge to manage your system responsibly.
