FAQs

What programs does Enable offer?

Advance Custom is the composer of last resort when Launch, Continuous, or Specialty shapes don’t fit — never the standard motion. Browse Packages and Pricing for the full map.

What’s the difference between Build and Run?

Build creates something new — a module, integration, workflow, portal, or application. It’s priced in Units ($350/Unit for Project Sprints), scoped and approved in writing before work begins.

Run keeps the system operating, improving, and aligned to your business — monitoring, tickets, admin hours, advisory, and light enhancements. Run lives on Advance Continuous (and related programs) as a flat monthly rate with an SLA.

Which program should we start with?

Most new clients enter through Advance Launch — a single 12-month agreement that builds the system, then lands you on Continuous without renegotiating at month six.

If you already have a Zoho environment Enable didn’t build, you can enter Continuous directly after a System Architecture Audit ($5,000–$10,000). If you need a time-boxed intensive team (post-acquisition, PE reset, transformation push), that’s Advance Embedded under Specialty. Focused advisory or implementation needs (AI, UCaaS, Fractional CIO, SOP, budget planning) map to Specialty programs on their own.

What is Advance Launch?

A single 12-month agreement: Discovery → Project Sprints → Advance Continuous. Project-phase payments stage to delivery; Continuous billing starts quarterly from the midpoint. The Continuous transition is signed at day one — not renegotiated at month six.

What happens at the midpoint?

Months 1–6 are the strict project phase (scoped, fixed price, SOW-defined milestones). Around months 4–5 you run a transition review; at midpoint the contractual Continuous tier begins. Months 6–12 run Continuous as the baseline with Build Sprints on a planned cadence when needed.

Do Launch clients need a System Architecture Audit?

No. The Audit is waived for Advance Launch clients and for clients transitioning from a prior Enable project — Enable already engineered and knows the environment. The Audit is the gate for new clients entering Continuous (or similar SLA-backed programs) without that history.

What is a Unit? What is a Sprint?

A Unit is Enable’s pricing atom for Build work — standard Project rate $350/Unit (Time & Materials by exception at $360/Unit). Roughly 1.5 hours of expert delivery per Unit on a typical engagement (~$235/hour equivalent), but you buy outcomes, not clock time.

An Enable Sprint is a fixed batch of deliverables — typically 20 Units, about two weeks of production — priced and approved in writing before work begins.

Why Units instead of hourly?

Hourly billing transfers scope risk to you. Unit pricing fixes the cost of each deliverable before work starts — you always know what you’re paying, and you only pay for outcomes. Market context: US Zoho/CRM partners generally run $150–$300/hour; Enable sits in the upper-mid of that band on an equivalent basis, with the risk profile flipped.

How do Continuous clients buy Build work?

Continuous covers Run. New deliverables convert to Project Sprints at $350/Unit, scoped and approved separately. Continuous clients get priority Sprint scheduling and streamlined scoping because Enable already knows the system — and scoping/planning for upcoming Sprints is included within your Continuous tier’s calibration limits.

What is Advance Continuous?

Enable’s flat-rate subscription for Run work — ongoing advisory, maintenance, monitoring, ticket support, and light enhancements. You commit to a tier; Enable provides agreed capacity continuously — no per-task billing. Three tiers: Orchestrated (from $3,850/mo), Advisory (from $2,800/mo), and Active ($1,428/mo).

How is this different from calling when something breaks?

Project-by-project means every request starts from a standing stop: scope, quote, approve — then work. You pay for the fix, the delay while the quote cycles, and re-discovery every time someone has to re-learn your system.

Continuous reserves capacity up front. Work starts when the issue arrives. Response time is contractual. Enable already holds operating knowledge of your environment.

Isn’t break-fix cheaper?

It feels cheaper only in the months nothing happens. You’re carrying unpriced risk. When something breaks, you pay whatever it costs, whenever we can get to it, with no response commitment. The real question is whether the system has an owner — or whether ownership is improvised every time something goes wrong.

How does project-by-project compare, side by side?

What are Advance Specialty programs?

Fixed-fee and recurring engagements built around a specific outcome — not a catch-all subscription. Each program is a complete solution with a standard operational baseline. You start at the right level and grow.

What is Advance Embedded — and how is it different from Continuous?

Embedded is Enable’s highest-intensity engagement: a dedicated PM and dedicated account developer, full team advisory, QBRs, 12–20 hrs/week configurable admin, multi-org coverage, priority-first Sprint scheduling, and a 2-hour revenue-impacting response. It’s purchased in quarterly or monthly blocks (from $4,900/mo equivalent ≈ $14,700/quarter), not as an open-ended Continuous subscription.

Graduation: Embedded blocks conclude into a standing Advance Continuous program — Orchestrated is the default landing tier.

Can Specialty programs stack with Continuous or Launch?

Yes, when the jobs don’t collide. Continuous is the Run baseline; Specialty programs address a specific advisory or build need (transformation plan, UCaaS cutover, SOP library, Fractional CIO cadence). Embedded is the intensive defined-term alternative when Continuous’s shared model isn’t enough — then it lands back on Continuous. Your Enable contact will sequence so you’re not paying twice for the same capacity.

What if nothing fits?

Advance Custom composes a flat-rate program from the Baseline Service Catalog around the exact services, admin hours, and advisory depth you need — post-acquisition environments, PE portfolios, non-standard stacks. Custom is never the standard motion. Contact office@enable.llc to start a scoping conversation.

Does Enable markup vendor licenses?

No. Zoho, Sybill, UCaaS, and AI vendor licenses are billed as pass-through — no markup. Enable advises on selection and can manage renewals at no added licensing fee. Prices on the Rate Card are annual-billed rates; month-to-month typically runs 17–30% higher.

What are the payment terms?

Accepted: Check, ACH, Wire. Credit card carries a 3% fee. Binding terms: enable.llc/pricing/ and enable.llc/terms/.

How do I justify Continuous (or Launch) to finance?

The CFO line: Continuous converts an unpredictable series of emergency invoices into a fixed quarterly operating expense — a known number with a response-time guarantee. It also surfaces spend break-fix hides: re-discovery, quote-cycle delay, and the business cost of revenue-impacting outages with no SLA. Those costs are real either way; Continuous makes them visible, bounded, and budgetable.