Skip to main content

Zia- An AI-Powered Assistant by Zoho

By January 20, 2022January 28th, 20244 Comments
zia 1

Zoho Zia

Zoho Zia, the top-notch AI-powered assistant tool within Zoho One, empowers team members to work with enhanced efficiency, make informed strategic decisions, and stay well-informed about external behaviors and trends, thanks to its integration of natural language processing capabilities. By facilitating increased revenue and fostering a superior working environment, Zoho Zia truly elevates team productivity and performance. With the integration of computer vision and deep learning, Zoho Zia becomes a powerful tool for lead management, enabling you to seamlessly consolidate and track all relevant data. Its advanced conversational assistant comprehends textual and spoken commands and queries while leveraging predictive capabilities to forecast upcoming sales trends. This foresight allows you to proactively prepare for a surge in new leads, optimizing your lead follow-up process and enhancing your overall sales performance. Analytical and data-driven reporting, voice capability, searching capability, intuitive suggestions, lead generation, customization and calibration. Zoho Zia offers a wide range of features including voice recognition capabilities, advanced search functionality, intuitive suggestions, lead generation tools, and the ability to customize and calibrate its responses to suit individual needs. zia 1.  Zia Voice/Sales Assistant Zia is unique in that she is a conversational assistant who can interpret text, voice commands, and inquiries. With only a talk with Zia, you can get a lot done – pick a channel!  i) Chat with Zia You don’t have to sift through your database to discover what you need—ask Zia, and she’ll do it for you. Your data, statistics, reports, and graphs are only keystrokes away. ii) Call Zia It’s fine if you’re on the go or can’t type. Zia is a conversational AI; ask her a question, and she will either read out or display the answer. Zia may also record your voice to make reminders, take notes, or update records. 2.  Zia Prediction It’s difficult for salespeople to pursue the correct leads when too many transactions are in the sales pipeline. That is no longer an issue with Zia. She can anticipate a deal’s success and assign a dynamic score based on how near it is to completion. Keep your attention on the proper targets! i) Zia can identify sales anomalies You don’t need to wait for a month-end report to spot sales activity and numbers that aren’t quite right. You can get real-time updates on anomalies and take action swiftly using Zia. Zia can predict impending sales abnormalities, giving you enough time to avoid a revenue dip or prepare for an influx of new leads. 3. Zia for Emails i) Zia makes your emails smarter:  Emailing is a vital part of any company’s communication. Zia helps you get the most out of your emails by intelligently augmenting customer records information from signatures, extracting and pre-populating event information, and assessing sentiment and purpose. 4. Automate Macros with Zia  Zia learns your team’s usage habits and suggests customized automation to help them finish their everyday activities faster. Zia also assesses the effectiveness of your operations and prevents errors like sending the identical email template to the same user twice. 5. Zia Competitor Alert With Zia’s Competitor Alerts, you are notified every time a prospect mentions your competitor in their email content. Zia examines your emails and alerts you whenever a competitor’s name appears. 6. Zia Notifications Get alerted when a prospect talks about your competitor using SalesSignals, Zia Alerts, Cliq, or Slack to help you stay on top of your leads. 7. Email Sentiments Analysis Zia can read an email and figure out what your prospect thinks of your opponent. It provides fast insight into their needs, allowing you to understand them better. 8. Data Enrichment with Zia Zia automates collecting and enriching information on contacts, accounts, and leads. She reviews your data regularly to ensure that it is accurate and current. 9. Zia Recommendation i) Boost your productivity with recommendations It cannot be accessible to market the right product or service to a buyer if your company provides a variety of them. Zoho One can help you decide which product or bundle to pitch to a customer and capitalize on upselling and cross-selling opportunities. 10. Assignment Suggestion Assigning records to the appropriate persons is one of the most critical aspects of converting a lead or closing a contract. Based on their previous experience with similar activities, Zia may now assign records to the most qualified reps. 11. Workflow Suggestion by Zia Zia analyzes your audit logs and activity history for trends in your data, then suggests pre-built workflows to make your sales process go more fluently. 12. Best Time to Contact Zia There will be no more missed calls or emails! Zia makes intelligent recommendations for the optimum time and day of the week to contact each customer so that you can reach out to them right away. 13. Zia Vision Zia can scan and categorize the images that users contribute to a record. With the help of samples, teach Zia how to recognize things in a picture and react when an image is deemed unacceptable. Zia is one Zoho Partner in the USA with a vision to keep image spam at bay. 14. Zia Reminders Zia supports you in communicating efficiently with your customers. Zia even sends you regular record-keeping reminders. You can choose your day’s chores and let Zia remind you instead of setting up manual reminders for each action.


With AI in mind, Zoho Zia is one trusted Zoho Partner who makes creating and managing new tasks simple. Zoho Zia has a very intuitive development interface; besides being Zoho,  Zia comes from integrating the different Zoho products. Apply Zia and increase your business efficacy multiple times. This article can also be found on LinkedIn Articles at


Leave a Reply