There’s a lot that goes into maintaining relationships with your clients. After you’ve closed the deal – the real work has only just begun. In order to keep your clients happy and coming back for more, it’s vital to provide timely support for a wide range of inquiries and requests.
What you need is a reliable system to manage customer support. Zoho Desk was designed to meet the customer support needs of today’s businesses. Whether you already use Zoho CRM or if you’re brand new to Zoho – getting up and running with Zoho Desk is simple!
Additionally, you’ll need a way to ensure that support requests reach the right team members so that they can be easily tracked and resolved as soon as possible. Do any of these scenarios sound familiar to you?
- Clients frustrated that their support requests aren’t resolved swiftly
- Support requests “slipping under the rug”
- Difficulty maintaining client communication and keeping support tickets organized
- Wasted time responding to the same common questions over and over
Ready to find out how you can revolutionize your customer support? Here are seven of the top reasons to give Zoho Desk a try.
1. Automatically Convert Emails to Tickets
With Zoho Desk, you’ll have the ability to automatically capture any emails sent to a designated inbox and have them converted to tickets – all without having to lift a finger. This also allows designated agents and team members to be automatically notified when a new ticket comes in, so they can respond and complete tasks right away.
Notifications can also be set up for ticket replies, with an easy-to-use interface for viewing and responding to email chains. A Zoho Desk license makes it easy for everyone to stay up to date and in the loop.
2. Measure and Monitor Customer Service Activities
To ensure that you’re delivering the highest level of service for your customers, its vital to keep track of important performance metrics. Maybe you’d like to know how many tickets have been closed, or the average time to resolve. With Zoho Desk, all of this information is right at your fingertips. You can even generate custom reports to get a birds eye view of your team’s performance.
3. Track Available Agents and Control SLAs
When you use Zoho desk, you’ll never have to guess which agents are available to handle your tickets as they come in. That’s because each agent is able to set their availability, so you can see who is available to respond and who is working on another ticket.
You’ll also be able to set your Service Level Agreements (SLAs) to dictate the timeframe for ticket responses and receive notifications when SLAs aren’t met.
4. Manage Customer Data with Modules
With each support ticket that comes in, there’s a ton of data that you’ll want to store and organize for easy access. Zoho Desk is excellent for keeping tabs on customer data, and it’s all done using Modules. Modules allow data to be grouped by type, so everything can stay organized and easily found. Zoho Desk includes eight standard modules that can be organized and renamed to suit your business needs.
5. Set up a Knowledge Base So Your Customers Can Help Themselves
Does your team spend a lot of time answering the same types of questions about your services? By creating a Knowledge Base in Zoho Desk, you can significantly reduce the number of these tickets that your customers open.
The Knowledge Base will be your clients’ first stop when they have a question about your products or services and how to use them. You can fill out your Knowledge Base with useful documents like how-to guides, FAQs, and general information. These can be grouped into sections for each product or service, making it easier for your customers to find the information that they need.
6. Easily Integrate Zoho Desk with other Zoho and Third-Party Apps
If you already use other Zoho apps to manage your business, you’re already one step ahead! Adding Zoho Desk can help you take your productivity and results to the next level. That’s because a Zoho Desk license brings ready-made integration with Zoho CRM, Zoho Projects, and other Zoho One apps.
However, you’re not limited to integrating only Zoho One apps. Zoho Desk can also interface with many of the most popular third party applications, including:
7. Get Started Zoho Desk Free Trial
Ready to dive in and see how a Zoho Desk plan can transform your customer service? With a Zoho Desk free trial, you can give it a try with no expense and no commitment. There’s no software to download and no credit card required. You’ll have access to a wide range of tools and features and integration with Zoho One apps. This way, you can improve customer satisfaction and build loyalty with your clients. Get in touch with the Enable team today to get started with your free Zoho Desk trial.