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Advance Specialty Program · Communications

UCaaS — Advisory to Implementation

Unified cloud communications replacement, IVR call management, and automated capture — delivered end to end.

Programs from $2,997

The problem. Aging phone hardware, a call center that can’t route intelligently, texts and calls that never reach the CRM — communications is usually the last system anyone modernizes, and the one your customers feel first.

The outcome. A modern cloud communications stack — VoIP, call center, SMS, mobile — designed, migrated, and integrated with your CRM, with capture built in from day one. Co-delivered with our partner Optimal Outcomes; Enable owns your roadmap, architecture, and a single invoice path.

Eight Capability Areas

Cloud VoIP
Multi-location PBX replacement
Call Center
Intelligent IVR routing and agent queues
Mobile
Softphone apps and managed BYOD
Capture Layer
Recording for compliance, audit, and QA
Unified Sync
Multi-channel compliance formatting
Business SMS
A2P 10DLC registration and broadcast flows
Vendor Management
License lifecycle and renewal guardrails
Cost Modeling
Seat audits and overhead reduction

How It’s Delivered

Stage 1 · Advisory
Needs Assessment & Vendor Evaluation
A clear migration case before you touch a contract
What We Deliver
  • Current-state inventory audit across all eight capability areas
  • Stakeholder interviews across IT, finance, sales, and support
  • Scored vendor evaluation matrix matched to your workflows
  • Total-cost-of-ownership model with projected license savings
Ideal For
Organizations on aging on-premise hardware that need a clear migration roadmap.
Stage 2 · Planning
Solution Architecture & Rollout Design
Engineering validation before launch
What We Deliver
  • Target-state architecture including database boundaries
  • Integration design mapping communications data into CRM and helpdesk
  • Number porting plan with risk mitigation guardrails
  • Phased migration roadmap and a pre-scoped implementation SOW blueprint
Ideal For
Teams finalizing vendor choices who want validation before committing.
Stage 3 · Implementation
Build, Configure, Port, Train
Provisioning through cutover and team training
What We Deliver
  • System provisioning across VoIP, call center, and SMS
  • Configuration: hunt logic, menus, recording paths, skill tags
  • Managed porting cutover with direct CRM contact integration
  • Pilot testing and full team training workshops
Ideal For
Single-site PBX swaps up to complex multi-unit communication networks.

Investment

Representative sizing: a single-site cloud VoIP transition (25–50 users) typically lands between $10,500 and $17,500 of implementation; integrated VoIP plus call center (50–150 users) between $21,000 and $35,000.

StagePriceTerms
Advisory — Assessment & Vendor Evaluation$2,997one-time · 2–4 weeks
Planning — Architecture & Rollout Design$4,997one-time · 3–6 weeks
Implementation — Build, Port, Train$350 / unit40–100 units typical
Advisory + Planning Bundle
Both design stages, committed upfront ($7,994 itemized).
$6,997
saves $997 vs itemized
Full Solution Bundle
Advisory, Planning, plus 60 units of implementation build.
$26,997
saves $2,000 vs itemized
Setup Type
Professional Services Hybrid
Delivery
Co-delivered with Optimal Outcomes; Enable owns the relationship
Payment Schedule
Deposit to open · balance staged to the delivery schedule in your SOW

Figures are standard baselines — final pricing is confirmed at scoping, before any work begins.

This program draws on our CRM & ERP Integration capability. Wondering how the numbers work? See how our pricing works →

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